You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product and verifying its condition. All accessories and original packaging must be included with the return. Shipping costs to return the item are the responsibility of the customer. The service center is available 8am-9pm CT Mon-Sun. Please have either your original sales receipt or the serial number of your device at the time of your call.
The process for returning your device for refund:. Consumer Limited Warranty. ZTE "Seller" offers you a limited warranty that the enclosed product or products the "Product" will be free from defects in material and workmanship for a period that expires one year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller.
Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product. This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product. This limited warranty is applicable to end users in the United States and Puerto Rico. Seller will, at its sole and absolute discretion, either repair or replace a Product which unit may use refurbished parts of similar quality and functionality if found by Seller to be defective in material or workmanship, or if Seller determines that it is unable to repair or replace such Product, Seller will refund the purchase price for such Product, provided that the subject Product i is returned to a Seller authorized service center within the one year warranty period, and ii is accompanied by a proof of purchase in the form of a bill of sale or receipted invoice which evidences that the subject Product is within the one year warranty period.
After the one year warranty period, you must pay all shipping, parts and labor charges. In the event that the product is deemed un-repairable or has been removed from the list of products supported by the Seller, you will only be liable for shipping and labor charges. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. For warranty service information, please call the following telephone number: , or return to the point of sale for the products.
If the warranty has expired on the device, charges may apply. We rely upon R2-certified recyclers with industry-leading data sanitation and security tools to protect you against data theft. The R2 Standard focuses on the performance of electronics recyclers in the areas of:. Companies choose an R2 recycler for security and compliance. An R2 certification addresses all areas of concern from data breach due to improperly discarded IT equipment to reuse and remarketing.
Shop Phones. Smart Home. Your cart is empty. Support Center. Contact Us. User Guides. Request Repair Service. Return Policy. Warranty Information. Customer Support E-mail: devicesupport zteusa.
Please follow the instructions below to request repair service. Request an RMA Number: Call customer support at , Monday to Friday, AM to PM CT Once an RMA number is secured, you will receive instructions on how to ship the device Prior to shipping the device please ensure you have completed the following: Back up all data, pictures and contacts Once everything is backed up, erase it from your device Disable any password protections Remove any SIM or SD cards Do not include any accessories cables or chargers unless requested by customer service Please follow the instructions below for shipping your device.
Pack it securely and put the RMA number on the OUTSIDE of the box Turn around time is usually 5 business days once the device is received at our facility Your device will be re-flashed and reset to original factory settings when we ship it back to you.
Check your repair status here. ZTE will email you detailed instructions for shipping your device, what to include, etc. Pack the items carefully to prevent damage during shipping and include all accessories, materials, and original sales collateral.
In China, there are many OEM manufacturers who over the years make smartphones for different companies around the world. Some Chinese brands arise when one of these producers decided that it was time to get, and your name in the market of mobile gadgets. It was born as the hero of our today's review - Chinese brand Ulefone. After the reorganization in , it became known as Go-fly. The main efforts of companies focused on the mobile industry.
She worked as an OEM-manufacturer for the domestic market and the international. The latter has intended lead to the international level of the same name brand mobile. Also changed and the location of the headquarters, she moved to Tsinghua Hi-Tech park. Such resources allow to produce thousand units of production per month. Ulefone factory has a complete production cycle and international quality certificates, and all smartphones undergo many stages of testing using special stands, thermal cameras and other automated devices.
Officially model range smartphone of Ulefone begins to Be One. Many may say that there were other, earlier devices, such as - U7, U, U, and devices under the name Star.
But Ulefone claims that they were all OEM products manufactured for other companies, and the history of the brand started from Be One. The main series of smartphones are representatives of budget and mid-segment. It has become an unofficial standard for the majority of Chinese companies. Despite the low price of devices, Ulefone trying to equip them with high-quality materials and components. The design of Ulefone smartphones can see the features of top division brands like OnePlus , Apple , Samsung.
But, according to developers, they do not do "stupid" copy competitors, but simply use successful solutions of competitors, introducing them to their devices. The software part of the smartphone is a sore point for many Chinese brands.
Ulefone was no exception, but in fairness it should be noted that in this field is still seen some progress.
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